In short
- No automatic renewals: we never charge you without a new order from you.
- Full refund if you ask within 14 calendar days of a paid purchase.
- Duplicate payments and billing errors are investigated and corrected.
- Website
- https://sitewatcher.app/
- Product
- WebFortify WordPress plugin and SiteWatcher paid services
- Operator
- PhoneixRise Interactive Pvt. Ltd.
1. Free launch promotion
The first 100 qualifying WebFortify website installations successfully registered with SiteWatcher receive 12 months of free access, beginning on the Activation Date confirmed by SiteWatcher.
The free entitlement does not automatically convert into a paid subscription. No payment will be taken automatically when the free year expires. Customers who wish to continue using paid features must manually purchase a renewal.
The promotion is limited to one qualifying allocation per unique website/domain and is subject to the eligibility conditions in the SiteWatcher Terms & Conditions.
2. Standard subscription price and manual renewal
After the promotional period, the current standard price is US$19.99 for 12 months, with the licence scope and coverage stated at checkout.
Subscriptions are manual renewal only. There is no automatic annual renewal or recurring charge under the current policy. A customer must actively place and pay for a new order to continue the subscription after expiry.
3. 14-day refund for an initial paid purchase
For a subscription purchased directly from SiteWatcher, you may request a full refund within 14 calendar days of the initial paid purchase date.
To request a refund, email support@sitewatcher.app from your account email address and include:
- Account email address.
- Order or transaction ID.
- Website URL or subscription identifier.
- A short reason for the request (optional, unless needed to investigate a billing issue).
We may request reasonable information to verify the purchase and prevent fraud. We will not request unnecessary personal information.
The 14-day period begins on the date the initial payment is successfully completed. Where applicable law provides a longer or additional right, the law will prevail.
4. Renewals and later purchases
Because subscriptions renew manually, each later renewal is a new purchase initiated by the customer. The same 14-day refund window applies to each new paid subscription purchase under this policy, unless the checkout terms clearly state otherwise and applicable law permits a different arrangement.
No renewal payment will be taken automatically.
5. Duplicate payments and billing errors
If you believe you were charged twice, charged the wrong amount or charged after a payment was cancelled, contact us promptly with your transaction reference. We will investigate and, where a duplicate or billing error is verified, arrange an appropriate refund or correction.
6. Service failure or unavailability
If a material failure of a paid Service is attributable to SiteWatcher and cannot reasonably be resolved, contact support. Depending on the circumstances and applicable law, we may provide a fix, extension, service credit or refund.
Nothing in this Policy limits mandatory rights or remedies available under applicable consumer-protection law.
7. How refunds are processed
Approved refunds will normally be sent to the original payment method through the payment provider. Processing times depend on the provider and the customer's bank. We aim to initiate an approved refund within 10 business days, subject to payment-provider procedures and applicable law.
If the original payment method is unavailable, we will contact you to agree on a lawful alternative.
8. Purchases through third parties
If a subscription is purchased through a third-party marketplace or payment platform, that provider's transaction and refund process may also apply. Contact the provider where it controls the transaction. This Policy does not remove rights you may have against SiteWatcher under applicable law.
9. Cancellation and expiry
There is no automatic renewal to cancel. You may stop using WebFortify, disconnect your website or choose not to renew at any time.
If you have purchased a 12-month subscription and do not renew manually, paid access will ordinarily end at the end of that subscription period. If you request a refund within the 14-day period, approved refunds will be handled under this Policy.
10. Changes to this Policy
We may update this Policy. The version in force at the time of purchase will generally apply to that transaction, subject to mandatory legal requirements. We will update the “Last updated” date when changes are made.
11. Contact
- Legal entity
- PhoneixRise Interactive Pvt. Ltd.
- Website
- https://sitewatcher.app/
- Support email
- support@sitewatcher.app