- Website
- https://sitewatcher.app/
- Product
- WebFortify WordPress plugin and SiteWatcher services
- Operator
- PhoneixRise Interactive Pvt. Ltd.
1. About SiteWatcher
SiteWatcher is a website security and monitoring service operated by PhoneixRise Interactive Pvt. Ltd. (“SiteWatcher”, “we”, “us” or “our”), a company incorporated in India.
These Terms apply to the SiteWatcher website, WebFortify WordPress plugin, account portal, monitoring services, reports, alerts, subscriptions, documentation and related services (together, the “Services”).
Contact: support@sitewatcher.app.
2. Acceptance and account information
By accessing the website, creating an account, installing or activating WebFortify, or purchasing or using the Services, you agree to these Terms and the Privacy Policy. If you act for a business or organisation, you confirm that you have authority to bind it.
You must provide accurate registration and billing information, keep it current, protect your credentials and promptly notify us of suspected unauthorised access.
3. What the Services do
WebFortify connects an eligible WordPress website to SiteWatcher services. Depending on the features enabled and plan selected, the Services may provide website security monitoring, website health checks, vulnerability or configuration checks, alerts, reports and related functionality.
The features, technical requirements, supported environments, plan limits and licence coverage applicable to your purchase will be described on the website, product interface or checkout page.
4. First 100 installations – one year free
4.1 Promotional eligibility
The first 100 qualifying WebFortify website installations successfully registered with SiteWatcher will receive 12 months of free access, beginning on the date that SiteWatcher confirms successful activation of the qualifying installation (“Activation Date”).
The promotion is allocated in the order qualifying installations are successfully registered by our systems. It is limited to one promotional allocation per unique website/domain. Test, duplicate, automated, fraudulent or abusive registrations do not qualify. We may take reasonable steps to verify eligibility.
4.2 What happens after the free year
The free promotional entitlement expires 12 months after the Activation Date. It does not automatically convert into a paid subscription. We will not automatically charge the customer.
After expiry, the customer may choose to renew manually at the then-current price. The currently intended standard price is US$19.99 for one year, subject to the licence scope and plan details shown at checkout. If the customer does not renew, paid features may stop or become unavailable after the free entitlement expires.
The customer may uninstall WebFortify or disconnect the website at any time, subject to any data-retention terms in the Privacy Policy.
4.3 Promotion changes
Once all 100 promotional allocations have been used, later installations will not qualify for this launch offer. We may change or end the offer for future registrations. We will not shorten an already granted 12-month promotional period, except where required by law or where the entitlement was obtained through fraud, abuse or material breach of these Terms.
5. Paid subscription and manual renewal
5.1 Price and term
The current standard subscription price is US$19.99 per year. The exact licence scope—such as whether the subscription covers one website, one installation, or another defined unit—will be stated clearly on the checkout page before payment. Applicable taxes and any currency-conversion charges will be disclosed where required.
A paid subscription lasts 12 months from the start date stated in the order confirmation, unless the checkout page expressly states otherwise.
5.2 Manual renewal only
Subscriptions are manual-renewal subscriptions. They do not renew automatically. We will not initiate a recurring annual charge or store your payment authorisation for an automatic renewal under this policy.
To continue using paid features after the subscription term, you must actively choose to renew and complete a new payment. We may send an expiry reminder, but a reminder is not an automatic renewal or payment instruction.
5.3 Price changes
A new price may apply to a future manual renewal. The price shown at the time of renewal will apply only after you review and approve that purchase.
6. Payments, taxes and receipts
Payments are processed by the payment provider displayed at checkout: Cashfree Payments. The provider’s terms and privacy policy also apply to its payment processing.
We will provide an invoice or payment receipt as required by applicable law. Do not send full payment-card details to SiteWatcher by email or support ticket.
7. Refunds and cancellation
The Refund & Cancellation Policy forms part of these Terms. It provides a 14-calendar-day refund window for an initial paid subscription purchase, subject to its conditions and mandatory legal rights.
Because subscriptions renew manually, there are no automatic renewal charges to cancel. You may stop using the Services at any time. Any request to terminate or disconnect an active subscription will be handled under the Refund & Cancellation Policy and applicable law.
8. Acceptable use and authorisation
You must:
- Own or be authorised by the owner/administrator to connect and monitor each website.
- Use the Services only for lawful purposes.
- Keep account credentials secure and restrict access to authorised personnel.
- Provide accurate information and use the Services in accordance with documentation.
You must not:
- Use the Services to violate laws or third-party rights.
- Monitor, scan or test a website or system without permission.
- Bypass authentication, subscription controls, usage limits or security safeguards.
- Disrupt, overload, probe or interfere with SiteWatcher infrastructure.
- Upload malware or malicious code.
- Use SiteWatcher to conduct attacks, unauthorised surveillance or harmful activity.
- Misrepresent scan results or use our names or logos deceptively.
9. Security-service limitations
Monitoring, automated checks and alerts can help identify certain risks. However, no software or monitoring service can guarantee that a website will be secure, continuously available, free from vulnerabilities or protected against every attack.
Results may be affected by hosting providers, network availability, WordPress versions, third-party plugins and themes, configuration, access permissions, newly discovered vulnerabilities and factors outside our control.
You remain responsible for maintaining backups, applying updates, using strong credentials, securing hosting and responding to alerts. The Services are not a substitute for professional incident response, penetration testing or a complete security audit.
10. Website data and customer responsibilities
You retain ownership of content and data that you or your website submit to the Services. You authorise us to process such data only as reasonably necessary to provide, secure, maintain and support the Services, as described in the Privacy Policy and any applicable data-processing agreement.
You confirm that you have the rights, permissions and notices needed to connect the website and permit the processing you request.
11. Intellectual property and open-source software
The SiteWatcher and WebFortify names, logos, website, proprietary platform, documentation and related materials are owned by or licensed to PhoneixRise Interactive Pvt. Ltd.
The WebFortify plugin may contain or be distributed under open-source software licences. The applicable licence notices included with the plugin and its official distribution govern rights in the relevant open-source code. If these Terms conflict with an applicable open-source licence concerning rights granted in that code, the open-source licence prevails for those rights.
Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable right to access and use the hosted SiteWatcher Services for your authorised website-management purposes.
12. Third-party services
The Services may interoperate with WordPress, hosting providers, payment processors, email providers and other third-party services. Those services are governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, security or changes outside our reasonable control.
WordPress is a third-party project and is not affiliated with or endorsed by SiteWatcher unless expressly stated.
13. Availability, maintenance and changes
We aim to provide reliable Services but do not guarantee uninterrupted or error-free availability. We may perform maintenance, update features, impose reasonable usage limits or temporarily suspend access to protect users, third parties or our infrastructure.
Where reasonably practicable, we will give notice of material changes that significantly affect paid Services.
14. Suspension and termination
We may suspend or terminate access if you materially breach these Terms, use the Services unlawfully, create a security risk, infringe third-party rights or where required by law. Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue.
You may stop using the Services and disconnect your website. Expiry or termination may result in loss of access to paid features. Data retention and deletion are described in the Privacy Policy.
15. Disclaimers
To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis. We exclude implied warranties only to the extent the law permits. Nothing in these Terms excludes a warranty, guarantee or consumer right that cannot legally be excluded.
16. Limitation of liability
To the maximum extent permitted by law, SiteWatcher will not be liable for indirect, incidental, special or consequential loss, loss of profits, revenue, business opportunity, goodwill, data or anticipated savings arising from use of the Services.
To the maximum extent permitted by law, our aggregate liability for claims relating to a paid subscription will not exceed the amount you paid for the relevant subscription during the 12 months before the event giving rise to the claim. This limitation does not apply to liability that cannot legally be limited or excluded, including mandatory consumer rights.
17. Indemnity
To the extent permitted by law, you agree to indemnify SiteWatcher against third-party claims and reasonable costs arising from your unlawful use of the Services, unauthorised monitoring, material breach of these Terms or infringement of another party’s rights. This does not apply to the extent a claim results from our own unlawful conduct or liability that cannot legally be shifted to you.
18. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain and protect personal data. Where consent is required, we will request it through a separate appropriate affirmative action.
19. Governing law and disputes
These Terms are governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of consumer forums or other competent authorities, the competent courts in India will have jurisdiction. Nothing in this clause prevents a consumer from exercising a mandatory right to bring proceedings before another competent forum.
20. Changes to these Terms
We may update these Terms to reflect changes in the Services, law or business practices. We will update the “Last updated” date and provide additional notice where required. Changes will not retroactively alter a paid subscription already in progress unless required by law or agreed with you.
21. Contact and grievance redressal
- Legal entity
- PhoneixRise Interactive Pvt. Ltd.
- Website
- https://sitewatcher.app/
- Support email
- support@sitewatcher.app
For consumer complaints, use the grievance contact above. We will acknowledge and address complaints within the timelines required by applicable law.